WEBSITE TERMS AND CONDITIONS – LABELZ SOUTHLAND LTD

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These Terms and Conditions (“Terms”) govern all transactions between Labelz Southland Ltd (“we”, “us”, “our”) and the customer (“you”, “your”) in relation to the supply of embroidery, apparel, promotional products and related services.

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1. QUOTATION & ORDERS

All quotes are valid for 30 days unless otherwise stated.
A quote is an estimate only and may be subject to change based on final artwork, materials or additional requirements.
Orders are not confirmed until the deposit is received and written approval of the artwork is provided.

2. DESIGN & ARTWORK

You are responsible for ensuring that all artwork, logos and content provided to us are correct and do not infringe any intellectual property rights.
Proofs must be approved in writing. Once approved, no further changes can be made, and we accept no responsibility for errors or omissions.
Variations in batches of fabric can occur. We are not responsible should a finished product not be an exact match to a sample provided.

3. LEAD TIMES

Delivery times vary depending on the availability of garments or promotional products.
Estimate lead times begin after deposit payment and final artwork approval.
We will use all reasonable efforts to meet agreed timeframes but are not liable for delays caused by suppliers, third parties or other factors beyond our control.

4. PAYMENT TERMS

All invoices are due as per the agreed terms, typically 50% deposit upfront and balance before delivery.
Late payments may incur interest at 2% per month and/or result in the suspension of services.
Ownership of all garments and promotional products remains with us until full payment is received.
If any amount remains unpaid beyond the due date, we reserve the right to engage a debt collections agency or legal services to recover the outstanding balance. All costs incurred in the recovery of overdue accounts – including agency fees, legal fees, and associated charges – will be added to your account and will be payable by you.

5. WARRANTY & LIABILITY

Warranty is restricted to that provided by the manufacturer.
Warranty does not cover normal wear and tear or misuse.
Our liability is limited to repair, replacement or refund at our discretion. We are not liable for indirect or consequential losses.

6. CANCELLATIONS AND REFUNDS

Custom branded or embroidered garments or promotional products are not refundable once work has commenced.
Change-of-mind returns are not accepted for custom or personalised products.

7. INTELLECTUAL PROPERTY

We retain ownership of any custom designs or artwork created by us unless otherwise agreed in writing.
You must not replicate, reproduce, or distribute our designs without permission.

8. FORCE MAJEURE

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, supply shortages, freight disruptions or government restrictions.

9. GOVERNING LAW

These terms are governed by the laws of New Zealand.
Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in New Zealand.

BY PLACING AN ORDER WITH US, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS OF TRADE.